Privacy Policy

Definitions

• Personal Information - Refers to any data that identifies or can be used to identify a natural person, either directly or indirectly. This includes names, ID numbers, contact details, IP addresses, and other identifying factors relating to someone’s personal, economic, social, or cultural identity.
• Processing - Covers any operation or activity involving personal information—such as collecting, storing, using, updating, sharing, or deleting it—whether done manually or by automated systems.
• Profiling - Any form of automated analysis used to assess aspects of an individual’s habits, behaviour, financial situation, or preferences.
• Responsible Party - A person or organisation that decides how and why personal data is processed. This is in line with the Protection of Personal Information Act (POPIA).
• Operator - A third party that processes personal information on behalf of the responsible party, under specific instructions.
• Recipient - Any entity or person who receives personal data, whether legally authorised or otherwise.
• Third Party - Anyone who is not the data subject, responsible party, or operator, but who may process personal information under authorisation.
• Consent - Any clear and informed voluntary agreement by a person to the processing of their personal data.
• Data Breach - An incident involving the accidental or unlawful destruction, alteration, loss, or unauthorised access to or disclosure of personal information.

Overview

This privacy notice, together with our Terms and Conditions, outlines how BitKingz Casino collects and uses your personal information when you interact with our services. By signing up and using our website, you agree to the practices described herein.

This Privacy Policy acts as a binding agreement between you and BitKingz Casino. We may update this notice from time to time. If we make significant changes, we’ll do our best to notify you, but we encourage you to review this policy periodically. Continued use of the site implies acceptance of any changes.

BitKingz Casino is committed to safeguarding your privacy. We process all data in a lawful, transparent, and responsible manner, in accordance with applicable data protection laws, including South Africa’s POPIA and relevant EU regulations (such as the GDPR, where applicable).

Our services are strictly for users aged 18 and over. If we become aware that we’ve received data from a minor, we will take appropriate steps to remove such information.

Who We Are

BitKingz Casino is operated by WoT N.V., a company licensed in Curaçao. We've appointed a Data Protection Officer (DPO) who ensures we handle personal information lawfully and securely.

If you have any privacy concerns or questions about your rights under this policy, please contact:

📧 [email protected]

Your Communication Options

You can contact us at any time to:

• Confirm what data we hold about you
• Correct or update your details
• Request a copy of your data
• Stop receiving marketing messages
• Ask questions about how we process your information

We aim to respond within one month, although complex requests may take longer.

Reach us via:

• 📧 Email: [email protected]
• 💬 Live Chat: available on our website

What We Collect

We collect the following types of information:

1. Information You Provide

• Full name, username, date of birth
• Residential address and country of residence
• Email address and phone number
• ID number, proof of ID, address, or source of funds
• Financial details for deposits and withdrawals
• Uploaded documents and photos for verification

2. Technical Information

• IP address
• Device type, browser version
• Time zone, login history
• Website interaction logs and cookies
  (See our Cookie Policy for details.)

3. Gameplay Data

• Games played, time spent
• Bet history and interaction logs

4. Analytics and Behavioural Data

• Site usage patterns
• Page navigation, click activity
• Alerts and session information

5. Information from Third Parties

• Other brands within our group
• Payment processors and ID verification tools
• Regulators, fraud databases, sanctions lists
• Anti-money laundering and responsible gambling services

How We Use Your Information

We use your information to:

• Register and manage your player account
• Process deposits, withdrawals, and gameplay
• Verify your identity and comply with FICA and AML laws
• Monitor for suspicious or fraudulent activity
• Send marketing messages (if you’ve opted in)
• Improve site functionality and resolve bugs
• Evaluate responsible gambling risks
• Create and enforce a fair gaming environment
• Respond to legal obligations or official investigations

We may use profiling to detect bonus abuse or gambling harm, but key decisions are always reviewed by real staff—not solely by machines.

Data We May Share

We may share your personal data with the following:

• Internal Staff: Only authorised employees have access, and all are bound by confidentiality agreements.
• Other Group Brands: For regulatory, security, or marketing purposes (with your consent).
• Game Providers: Limited data like usernames and IPs may be shared to deliver games.
• Payment Providers: Information is shared to process your transactions securely.
• Marketing Services: If you opt-in, we may share your contact details for promotional communications.
• Regulators and Authorities: For legal obligations, such as SARS or the National Gambling Board.
• Verification Services: Third-party KYC and AML tools help confirm your identity.
• Legal Advisors: In case of disputes or compliance reviews.
• Business Transfers: In the event of a merger or acquisition, your data may be part of the transaction.

Every third-party partner is contractually obliged to protect your information and use it only for permitted purposes.

Data Retention

We retain your information only as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with South African legislation, including FICA
• Meet gaming licence requirements and AML obligations

Generally, your data will be kept for five years after your last account activity. We may retain anonymised data for analytical and marketing research.

Requests to delete your data cannot be honoured if legal retention periods are still in effect.

Your Data Rights (POPIA-Compliant)

You have the following rights:

• Access – Ask for a copy of your data.
• Correction – Request changes to inaccurate or outdated data.
• Erasure – Request deletion where lawful, subject to legal retention obligations.
• Objection – Object to certain uses of your data, especially for marketing or profiling.
• Restriction – Ask us to pause processing if you’re disputing accuracy or legality.
• Portability – Request your data in a structured format to transfer it elsewhere.
• Withdraw Consent – Opt out of marketing or revoke consent-based processing.
• Complain – Lodge a complaint with the Information Regulator (South Africa).

We may request proof of ID to confirm your identity before processing any rights-based request.

Automated Decisions

We do not make decisions about you solely using automated tools. If automated profiling is used (e.g., to assess gambling risk), it will be reviewed and verified by our compliance team.

Data Security

We apply industry-standard security measures to protect your data from:

• Loss or theft
• Unauthorised access or disclosure
• Tampering or destruction

You are responsible for keeping your password and account details confidential. We encourage enabling two-factor authentication (2FA) for additional protection.

Last Reviewed

This Privacy Policy was last updated on 24 April 2024.